Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and nustra.ph ("the Company," "we," "us," or "our") governing your access to and use of the nustra.ph online gaming platform, website, mobile interface, and all associated services (collectively, the "Platform").

By registering an account on nustra.ph, accessing the Platform, or placing any wager or bet, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions published on the Platform from time to time.

nustra.ph reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

02 Eligibility

To register and maintain an account on nustra.ph, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine gaming law and is strictly enforced by nustra.ph. Misrepresentation of age is a serious violation of these Terms.
• You must be a natural person (not a corporation, trust, or other legal entity) accessing the Platform for personal, non-commercial entertainment purposes.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of nustra.ph, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by nustra.ph or by any regulatory authority.
• You must have full legal capacity to enter into a binding contract under Philippine law.

nustra.ph reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof may result in account suspension or closure and forfeiture of any balance held in the account.

03 Account Registration & Security

Each player is permitted to hold only one (1) nustra.ph account. The creation of multiple accounts by a single individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances therein.

When registering, you must provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and must promptly update it if any details change. nustra.ph is not liable for any loss arising from inaccurate account information provided by you.

You are solely responsible for maintaining the confidentiality of your nustra.ph login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your account is your responsibility, whether or not you authorized it. If you suspect unauthorized access to your account, you must notify nustra.ph support immediately.

nustra.ph implements identity verification (Know Your Customer, or "KYC") procedures. You may be required to submit a valid Philippine government-issued identification document (such as a passport, driver's license, SSS ID, PhilHealth ID, or UMID) and proof of ownership of your registered payment method before withdrawals are processed or at any other time nustra.ph deems appropriate.

04 Deposits & Withdrawals

nustra.ph supports deposits and withdrawals via Philippine payment methods including GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits. All transactions are denominated in Philippine Peso (PHP / ₱).

Deposits are generally credited to your nustra.ph account promptly upon confirmation from the payment provider. nustra.ph is not responsible for delays caused by third-party payment processors or banking institutions.

Withdrawals are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a payment method registered in your name and previously used to make a deposit, unless otherwise approved by nustra.ph.
• Minimum and maximum withdrawal amounts apply and are published on the Platform.
• nustra.ph reserves the right to conduct additional security checks before processing any withdrawal, which may result in processing delays.
• Any bonus funds that have not met applicable wagering requirements are not eligible for withdrawal.

nustra.ph does not accept deposits from third parties. Funds deposited must originate from a payment method owned and controlled by the registered account holder. Deposits suspected to originate from illegal activity will be reported to the appropriate Philippine authorities.

05 Bonuses & Promotions

nustra.ph may offer bonuses, free bets, cashback, and other promotional incentives from time to time. All such offers are subject to specific terms and conditions published alongside each promotion, which form part of these Terms.

Unless otherwise stated in the applicable promotion terms:

• Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be stated in the promotion terms.
• Bonuses are available to eligible players only and may be limited to one per household, IP address, device, or payment method.
• nustra.ph reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Abuse of bonus offers — including but not limited to the use of multiple accounts, collusion, or exploitation of software errors — will result in forfeiture of all bonus funds and associated winnings, and may result in account closure.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied.

06 Game Rules & Fair Play

All games available on the nustra.ph Platform are governed by individual game rules published within each game interface. In the event of any conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game.

nustra.ph uses certified Random Number Generator (RNG) technology for applicable games to ensure fair and unpredictable outcomes. Live casino games are conducted by trained dealers in real time and are subject to the rules of the respective game.

In the event of a technical malfunction, disconnection, or system error during gameplay, nustra.ph reserves the right to void affected bets and return stakes to the player's account. nustra.ph's decision in such matters is final.

Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting software (bots), or engage in any form of cheating is strictly prohibited and will result in immediate account closure and forfeiture of all funds.

07 Prohibited Conduct

The following conduct is strictly prohibited on the nustra.ph Platform:

• Registering or attempting to register if you do not meet the eligibility requirements set out in Section 2.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the Platform for any unlawful purpose, including money laundering or fraud.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or systems.
• Using automated tools, scripts, or bots to interact with the Platform.
• Engaging in collusion with other players to gain an unfair advantage.
• Harassing, threatening, or abusing nustra.ph staff or other players.
• Attempting to access another player's account without authorization.
• Circumventing any self-exclusion or account restriction imposed by nustra.ph or any regulatory authority.

nustra.ph reserves the right to take any action it deems appropriate in response to prohibited conduct, including immediate account suspension, permanent closure, forfeiture of balances, and referral to Philippine law enforcement authorities.

08 Responsible Gaming

nustra.ph is committed to promoting responsible gaming. We provide the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account dashboard.
• Loss Limits: Restrict the amount you can lose within a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Periodic notifications reminding you of the time spent and amounts wagered during a session.

nustra.ph strictly enforces the 21+ age requirement. If you believe a minor has accessed the Platform, please contact our support team immediately. nustra.ph will cooperate fully with any investigation by PAGCOR or other Philippine regulatory authorities regarding underage access.

If you feel that your gaming is becoming a problem, we encourage you to use the responsible gaming tools available on the Platform or to contact our support team for assistance. nustra.ph reserves the right to impose responsible gaming measures on any account where there are signs of problem gambling behavior, without prior notice .

09 Intellectual Property

All content on the nustra.ph Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the Platform — is the property of nustra.ph or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from nustra.ph.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Use any nustra.ph trademarks, logos, or brand elements without express written authorisation.
• Frame or mirror any portion of the Platform on any other website or application.

Any unauthorised use of nustra.ph intellectual property may result in legal action under Philippine law.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, nustra.ph, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunction, system error, or connectivity issues.
• Interruption or unavailability of the Platform for any reason.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Any reliance placed on information published on the Platform.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.

nustra.ph's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your nustra.ph account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit nustra.ph's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable Philippine law.

11 Privacy & Data Protection

nustra.ph collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

nustra.ph complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or as necessary to operate the Platform.

For full details on how nustra.ph handles your personal data, please review the Privacy Policy.

12 Amendments to These Terms

nustra.ph reserves the right to amend, update, or replace these Terms at any time. When material changes are made, nustra.ph will publish the updated Terms on the Platform with a revised "Last Updated" date. Where practicable, nustra.ph may also notify registered players via email or in-platform notification.

Your continued use of the Platform after the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure by contacting nustra.ph support.

nustra.ph recommends that you review these Terms periodically to stay informed of any changes.

13 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and nustra.ph, you agree to first contact nustra.ph support to seek an informal resolution. nustra.ph will endeavour to resolve disputes promptly and fairly.

If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. nustra.ph also operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), and certain disputes may be subject to PAGCOR's dispute resolution procedures.

Nothing in this clause shall prevent nustra.ph from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the nustra.ph support team. Our support staff are available to assist you and will respond in a timely manner.

You may reach nustra.ph support via the live chat feature on the Platform or by visiting the Support page.

For written correspondence, you may contact us at: