Privacy Policy

01 Who We Are

nustra.ph ("we," "us," "our," or "the Company") operates the online gaming platform accessible at nustraph.com. nustra.ph is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all personal data collected from players, visitors, and users of the nustra.ph website, mobile interface, and associated services (collectively, the "Platform"). It should be read alongside our Terms & Conditions, which govern your use of the Platform.

nustra.ph operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation) and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines.

02 Personal Data We Collect

nustra.ph collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile number
• Username and encrypted password
• Residential address (city, province, region within the Philippines)
• Government-issued ID type and number (for KYC verification)

Financial & Transaction Data:

• GCash account number or PayMaya account details (masked)
• Bank account details for BPI, BDO, or Metrobank transactions (masked)
• Deposit and withdrawal history
• Wagering and gaming transaction records
• Bonus and promotion redemption history

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Cookie and tracking data (see Section 6)

Communications Data:

• Support chat transcripts and email correspondence
• Feedback and survey responses
• Responsible gaming tool settings and self-exclusion requests

nustra.ph does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

03 How We Use Your Personal Data

nustra.ph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your nustra.ph account, including authentication and password recovery.
• Identity Verification (KYC): To verify your identity and age (21+) as required by Philippine gaming regulations and anti-money laundering laws.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Service Delivery: To provide access to games, bonuses, promotions, and all other nustra.ph Platform features.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools, deposit limits, and self-exclusion requests.
• Customer Support: To respond to your queries, complaints, and support requests.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the nustra.ph Platform, user experience, and game offerings.

04 Legal Basis for Processing

nustra.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and nustra.ph (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for nustra.ph's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

nustra.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, to process your transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by nustra.ph to verify player identities.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and cybersecurity providers engaged by nustra.ph under strict data processing agreements.
• Game Content Providers: Third-party game studios and live casino operators whose games are available on the Platform, to the extent necessary to deliver those games.
• Law Enforcement: Philippine law enforcement agencies, where nustra.ph is legally required or permitted to disclose data in connection with a criminal investigation or legal proceeding.

All third parties with whom nustra.ph shares personal data are required to handle that data in accordance with applicable Philippine data privacy law and nustra.ph's data protection standards.

06 Cookies & Tracking Technologies

nustra.ph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to improve your experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. By continuing to use the nustra.ph Platform, you consent to our use of strictly necessary and functional cookies.

07 Data Retention

nustra.ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and AMLA obligations.
• Financial transaction records are retained for a minimum of five (5) years in compliance with Philippine anti-money laundering laws.
• Support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, nustra.ph will securely delete or anonymise it in accordance with our data retention procedures.

08 Data Security

nustra.ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nustra.ph Platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform.
• Incident response procedures for detecting and responding to data security breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustra.ph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.

While nustra.ph takes data security seriously , no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your nustra.ph login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

09 Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by nustra.ph:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed. This Privacy Policy fulfils that obligation.
• Right of Access: You may request a copy of the personal data nustra.ph holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nustra.ph's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal grounds.
• Right to Data Portability: Where technically feasible, you may request that nustra.ph provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe nustra.ph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via the Support page. nustra.ph will respond to verified requests within thirty (30) days, as required by Philippine law. We may need to verify your identity before processing your request.

10 Children's Privacy & Age Restriction

nustra.ph is strictly an adult gaming platform. Access to and use of the Platform is prohibited for any person under the age of 21 years. This is a firm requirement under Philippine gaming law and is actively enforced by nustra.ph through our KYC and age verification procedures.

nustra.ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, forfeit any balance, and securely delete the personal data in question.

If you believe that a person under 21 has registered on the nustra.ph Platform, please contact our support team immediately so that we can take appropriate action.

11 Changes to This Privacy Policy

nustra.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will publish the updated Privacy Policy on the Platform with a revised "Last Updated" date.

Where practicable, nustra.ph will notify registered players of significant changes via email or in-platform notification. However, it is your responsibility to review this Privacy Policy periodically to stay informed of how we handle your personal data.

Your continued use of the nustra.ph Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting our support team.

12 Contact & Data Protection Officer

nustra.ph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact us through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.